Sora rugs
Sora Rugs
​Feel the warmth of art at home
feel the warmth of art at home
Return & Refund Policy
Returns
We accept return requests within 14 days of the delivery date.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging whenever possible.
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Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
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Custom-made or personalized rugs.
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Items damaged after delivery due to improper use.
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Products altered by the customer.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please provide:
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Order number
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Photos of the item
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Photos of the packaging
Refunds
Once the returned item has been received and inspected, refunds will be processed within 5–10 business days.
Refunds will be issued using the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
Contact:
info@sora-rugs.com